Manager of Gallery Learning

Department:Learning and Engagement

Supervisor: Director of Learning and Engagement

The Manager of Gallery Learning serves a critical role in teaching, visitor engagement, and interpretation through oversight of the Museum’s public education initiatives. The Manager is responsible for the conceptualization and management of all group tours at the Museum, which serve thousands of school and adult visitors each year. As part of this role, the Manager recruits, trains, and evaluates the Museum’s Teaching Fellows, students from area colleges and universities who serve as gallery educators for the Museum’s tours. As an advocate for the visitor in the Museum’s galleries, the individual in this role also aids the content development of interpretative material to ensure texts are accessible and engaging for the diverse communities the Museum serves.

Tour Program Responsibilities

  • Cultivates deep knowledge of the Museum’s permanent collection and special exhibitions
  • Collaborates with the Director of Learning and Engagement, the Curatorial department, and external partners to create a curriculum of training sessions around the collection and special exhibitions as part of the Teaching Fellowship program
  • Establishes goals and content for school tours, incorporating the curricular needs, interests, and feedback of area teachers and students
  • Sets goals and content for adult tours, integrating best practices in audience engagement and museum education as well as visitor feedback
  • Oversees the recruitment, training, and support of Teaching Fellows every two years to give public tours of the permanent collection and special exhibitions
  • Provides evaluation for Teaching Fellows, including tour shadowing and tour surveys, to create an excellent visitor experience. Ensures skills, information, and best practices in Museum Education are utilized and provides coaching or corrective action if needed
  • Regularly communicates with Administrative Assistant on visitor tour queries and tour schedule, tracking Teaching Fellow hours
  • Develops evaluation methodologies for tours, incorporating visitor feedback in planning and training
  • Liaises with security department to ensure best practices in visitor and art safety is followed
  • In addition to the Teaching Fellows body, this individual will develop a new corps of gallery educators to lead Spanish-language tours on a monthly basis and on visitor request
  • Updates and maintains the Museum’s educational training site
  • Leads tours and gallery conversations as needed
  • Participates as an active member of the Learning and Engagement Department team related to ways in which work through partners, interpretation, and teaching is aligned with the Museum’s commitment to diversity, equity, inclusion, and access

Interpretation Responsibilities

  • Edits and proofs all gallery and exhibition texts, ensuring language is clear, accessible, inclusive, and engaging for a diverse public audience in accordance with the Museum’s Style and Interpretation guides
  • In collaboration with six curators and the interpretation team in the Department of Learning and Engagement, assesses didactic materials to ensure the meeting of learning objectives
  • Coordinates the translations of didactic text into Spanish
  • Assists the Director of Learning and Engagement and Associate Director of Learning and Engagement in developing and implementing evaluation strategies to assess visitor feedback on didactic material

Administrative and cross-departmental responsibilities

  • Produces and manages budgets
  • Works in alliance with the Advancement department to develop materials, such as project narratives, budgets, and reporting, to secure and manage grants
  • Provides regular reports on tour engagement
  • Other duties as assigned

Knowledge, Skills, Abilities

  • Excellent ability to speak with a variety of audiences in a clear, concise, and organized manner in order to effectively convey information
  • Strong editing skills to evaluate information based on grammar, spelling, punctuation, clarity, and consistency, as well as on content, context, and accessibility for our diverse and multigenerational visitors
  • Excellent leadership and supervisory skills
  • Deep and current knowledge of museum interpretation and visitor engagement theories, practices, and techniques
  • Demonstrated experience in teaching on diverse cultures and perspectives and embeds DEAI practices into all aspects of work
  • Ability to work in a fast-paced environment; adhere to deadlines; and effectively respond to Teaching Fellow needs
  • Strong project and time management skills, including meeting benchmarks for both self and individuals under supervision
  • Ability to take a novel approach to work tasks or problems, including thinking outside of organizational norms in order to generate unique or original ideas and/or solutions
  • Ability to establish and maintain positive working relationships within a team environment of staff, Fellows, and members of the public; exercise tact and diplomacy at all times
  • Respects people of all backgrounds. Treats everyone in a fair and consistent manner, including creating an environment that values and includes perspectives from differing backgrounds, cultures, and skill sets

Education and Experience:

  • Bachelor’s Degree in Art History, Museum Studies, or related field. Master’s degree preferred
  • Three years of experience teaching in a museum or academic environment
  • Two years of supervisory experience preferred
  • Editorial experience preferred

An offer of employment is contingent upon verifying the accuracy of the information provided by the candidate and the successful passage of a background check. Review of applications will be ongoing until the position is filled.

Candidates should submit:

  • Letter of interest
  • Resume
  • Names, addresses, and phone number of three professional references
  • No phone calls or emails, please
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